jeewin Privacy Policy

1.1 Registration Data

When you create a jeewin account, we collect the personal information you provide during the registration process. This typically includes your full legal name, date of birth, email address, mobile phone number, and country of residence. This information is required to create and administer your account and to verify that you meet the 21+ age requirement.

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence, as well as proof of address documents. These documents are collected to comply with anti-money laundering (AML) obligations and to protect the platform against fraud and identity theft.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, jeewin collects transaction-related data including your payment method identifier (such as your bKash or Nagad mobile number, or your USDT wallet address), transaction amounts, timestamps, and transaction reference numbers. Full payment account credentials are never stored on jeewin servers — payment processing is handled directly by the respective payment service providers.

1.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the jeewin platform. This includes your IP address, device type, operating system, browser type and version, pages visited, games played, bet amounts and outcomes, session duration, and click patterns. This data is used to improve platform performance, personalise your experience, and detect suspicious activity.

1.5 Communications Data

When you contact jeewin's customer support team — whether by email, live chat, or any other channel — we retain records of that correspondence, including your contact details, the content of your messages, and any attachments. This data is used to resolve your enquiry, maintain service quality, and keep a record of interactions for compliance purposes.

2.1 Marketing Communications

With your consent, jeewin may send you promotional communications including information about new games, bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and sports betting markets. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal.

2.2 Responsible Gaming Monitoring

jeewin uses your usage and transaction data to monitor for signs of problem gambling behaviour, including unusual deposit frequency, loss-chasing patterns, and self-exclusion requests. Where such indicators are identified, our responsible gaming team may proactively reach out to offer support tools or information. This processing is carried out in your interest and in accordance with our commitment to player welfare.

3.1 Third-Party Service Providers

jeewin shares limited personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, USDT network providers), game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification providers, and cloud infrastructure partners. All third-party providers are required to process your data only for the specific purpose for which it was shared, and to maintain appropriate data security standards.

3.2 Legal and Regulatory Disclosure

jeewin may disclose your personal data to regulatory authorities, law enforcement agencies, or other competent bodies where required to do so by applicable law or where such disclosure is reasonably necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, jeewin will disclose only the minimum data necessary to satisfy the legal requirement.

3.3 No Sale of Personal Data

jeewin does not sell, rent, exchange, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any sharing of data is strictly limited to the service delivery and legal compliance purposes described in this Policy.

3.4 Business Transfers

In the event that jeewin undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, jeewin will ensure that the receiving entity is bound by privacy obligations at least as protective as those in this Policy, and will notify affected account holders where required by law.

4.1 Retention Periods

jeewin retains your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations and legitimate business interests. In general, account and transaction data is retained for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements. KYC documentation is retained for the same minimum period.

4.2 Deletion of Data

Once the applicable retention period has expired and there is no ongoing legal basis for continued processing, jeewin will securely delete or anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for analytical and statistical purposes.

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. jeewin uses cookies and similar tracking technologies (such as local storage and session tokens) to enable core platform functionality, remember your preferences, analyse platform usage, and deliver a personalised experience.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without disrupting your use of the platform.
• Functional Cookies: Used to remember your preferences such as language settings and last-played games, enhancing your experience across sessions.
• Analytics Cookies: Used to understand how players interact with the platform, identify popular features, and measure the effectiveness of improvements. Data collected via analytics cookies is aggregated and anonymised.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your login session and game state during a single visit.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of the jeewin platform, including your ability to log in or maintain a game session.

6.1 Right of Access

You have the right to request a copy of the personal data jeewin holds about you. Upon a verified access request, we will provide you with a summary of your data in a readable format, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your jeewin account settings, or contact support for assistance with data that cannot be self-edited.

6.3 Right to Erasure

You may request that jeewin delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Please note that erasure requests may be partially declined where jeewin has a legal obligation to retain certain records (for example, AML transaction records).

6.4 Right to Restriction and Objection

You have the right to request that processing of your data be restricted in certain circumstances — for example, while the accuracy of data is being contested. You also have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. Where an objection is raised, jeewin will cease processing unless compelling legitimate grounds can be demonstrated.

6.5 Right to Data Portability

Where data is processed on the basis of your consent or in performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.

7.1 Technical Safeguards

jeewin implements a range of technical security measures to protect your personal data against unauthorised access, loss, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of our infrastructure.

7.2 Account Security Responsibilities

While jeewin takes commercially reasonable steps to protect your data, the security of your account also depends on actions you take. You are responsible for maintaining the confidentiality of your login credentials and for logging out of your account when using a shared device. jeewin will never request your password by email or chat. If you suspect that your account has been compromised, contact [email protected] immediately.

7.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, jeewin will take prompt remedial action and notify affected account holders as required by applicable law. Notifications will be sent to the email address registered on your jeewin account. We will also implement additional safeguards to prevent a recurrence of the incident.

9.1 Right to Amend

jeewin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify active account holders by posting a prominent notice on the platform or by sending an email to the registered address. The "Last updated" date at the top of this Policy will be revised accordingly.

9.2 Continued Use as Acceptance

Your continued use of the jeewin platform following notification of changes to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should discontinue use of the platform and contact us to request account closure and data handling in accordance with your rights.